Questions and answers

In this section we publish answers to the most frequently asked questions about the functioning of our Internet store, about the terms of delivery and payment, as well as about the products we sell.

If you have any questions or would like to get more information about the products in our Internet store, please do not hesitate to send us an e-mail.

Frequently Asked Questions

How can I place an order?

Once you have chosen a product, you will be directed to the shopping cart. Then click on the "TO CASHIER" button and you will be redirected to the secure SSL order form. After you enter your email address, please enter your delivery address. In the last step you should specify the delivery method and payment method and press the "Checkout" button. When you do all this your order will be processed by the support service.

What happens after I place my order?

Now your order will be processed. After payment arrives, it will be prepared and shipped within 24 hours. You will receive three emails about your order:

- The order confirmation
- Confirmation of receipt of payment
- Confirmation of shipment

What payment methods do you accept?

We accept Mastercard, Visa, Carte Bleue, American Express, and bank transfer. Once payment is received, your order will be shipped within 24 hours. Please note that the money transfer process takes about 3 days. In case of paying by credit card, the shipment is made the same day.

What are the price and delivery conditions?

Shipping cost and online prescription are included in the price. If your order is confirmed, it will be shipped within 24 hours. The delivery date will depend on your location and the location of the supplier, as well as the timely receipt of payment. We make every effort to bring your order directly to your door within 4-12 business days, depending on the delivery method.

We do not process orders over the weekend. If you have placed your order after 3:00 pm on Friday, your order will be processed by the pharmacy on Monday.

What is the deadline for cancellation or cancellation of the order?

You may cancel your order prior to shipment by sending us an email and indicating in the subject line "Cancellation Request" and entering your order number. We are not able to cancel the order after it has been delivered.

What are your security and confidentiality policies?

The protection of your personal information, without exception, is our top priority. Our online order form supports the latest and most secure encryption system based on 256-bit SSL (Secure Sockets Layer) protocol. All personal data as well as credit card details are sent with the utmost care and protection. Our system also has protection against credit card fraud. The appropriate authorities will be notified immediately about persons using credit cards fraudulently.

What are your rules for sending messages by e-mail?

Customers often do not receive confirmation letters by email. This usually happens because they are blocked by their email. Below are two workarounds on how to fix this problem. If you need help, please call our support service.

You will be able to solve the email problem this way:

1. Please check your spam folder. If our e-mail letter is there, move/drag it to your incoming mail folder.
2. If you have another e-mail address, please communicate it to our support service support [at] kundendienst24.com. In addition, you can also contact our support staff by phone.

What to expect from an online consultation?

Frankly, our consultants are not a substitute for the customer's visit to the doctor. However, the support service can describe to the customer the features of a specific product. In addition, you can always discuss the ordering process and other moments you do not understand, so as not to remain in ignorance.

Is it legal to sell non-prescription drugs on the Internet?

Our pharmacies are officially authorized to ship all our medicines to all countries of the world, and cooperate with officially licensed pharmacists who provide professional pharmaceutical care. All medications are purchased only from legitimate pharmaceutical wholesalers so you can be sure you get the same medications you would get from the pharmacy down the street.

What is the difference between original and generic drugs?

In contrast to the manufacturers of the original drugs, generic drug manufacturers do not bear the costs of research, development, testing and advertising.

Once the patent of the original brand name preparation expires, other companies can start producing these drugs without any high expenses, buying only the chemical formula. The result is a top quality product at a reasonable price!

Why are generic drugs cheaper than the originals?

They are cheaper due to the patent system. After their introduction, most preparations are under government protection for up to 17 years. During this period, other entrepreneurs do not have the rights to distribute this drug, which allows selling this drug only to the company that has designed it, to cover the expenses of the drug development. When the patent expires, the pharmaceutical company can apply to the Food and Drug Administration to distribute a generic version of the drug. Since there is no longer a need for investment costs, other entrepreneurs can offer the drug at a price 50-80 percent cheaper than the price of the original drugs.

Can I return my medication?

No. According to federal law, we cannot receive back prescription drugs. In the event that the package is damaged or was not delivered at all, we will ship the order back at our expense or pay you for damages.

How to get a free bonus for repeat orders?

We offer our regular customers special online pharmacy offers via email. Come back more often and you will be informed!

What is the quality of generic drugs?

Compared to the original product they are considered "therapeutically equivalent". Generics must contain the same amount of the chemicals, as well as show the rate of absorption of active substances into the blood circulation. Sometimes the generic version of the drug may have a different color or shape in contrast to the original drug - these differences do not affect the action of the drug in any way and are only due to commercial or legal reasons.

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